Shipping & Returns


 Shipping

We offer free ship worldwide using UPS Express Worldwide service.The usual production time is about 3-4 weeks.Plus delivery time 3-5 days. You are purchasing a handcrafted product, that is not produced in advance. Every part will be hand-crafted, exclusively for you.

Also please bear in mind that some customisation's and artisan methods (i.e Patina Finishing) are more time consuming than others and we might exceed the standard manufacturing time. 

CONTACT EMAIL : fassonashoes@gmail.com

HOURS OF OPERATION

  • Monday - Saturday (9:00AM - 5:00PM GMT)
  • Please Allow up to 24 hours for a response from one of our customer service representatives.
  • For any urgent requests please call us during normal business hours.

Thank You.

Returns

Thanks for shopping with Fassona.

If you are not entirely satisfied with your purchase, we're here to help.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

FASSONA does not offer returns and exchanges on made to order goods. All of our leather good are uniquely handcrafted taking our artisans 4 -5 weeks of production time.

Exchanges may be accepted after the end of the second-day after your purchase period, at the discretion of FASSONA.

Promotional codes or discounts cannot be combined 
Exceptions - Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit FASSONA liability in respect of any: death or personal injury caused by FASSONA negligence; fraud or fraudulent misrepresentation on the part of FASSONA; or matter which it would be illegal or unlawful for FASSONA to exclude or limit, or to attempt or purport to exclude or limit, its liability.

These terms and conditions [together with our Privacy Policy] constitute the entire agreement between you and FASSONA in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. 
Our Items are ART and each style will take 4-6 weeks to be made exclusively for you. They are non-returnable and non-exchangeable.

Conditions and Privacy Policy (which will be clearly presented in the checkout before you place the orders).

You can contact FASSONA by our email at fassonashoes@gmail.com