FAQs


WHO CAN I CONTACT IN REGARDS TO MY ORDER AND GENERAL INQUIRES?

Please email fassonashoes@gmail.com with any questions. Our online customer service hours are open Monday - Saturday (9:00 AM TO 5:00 PM GMT).

HOW MUCH DOES SHIPPING COST?

Free Worldwide Shipping is offered on all FASSONA products.

WHY HAVEN'T I RECEIVED A TRACKING CONFIRMATION EMAIL YET?
Please allow 4-5 business weeks for delivery on shoes and 5-6 business weeks for bags and patina items. We will issue a tracking number as soon as one is processed. We also aim to keep our customers updated throughout the production process. 

WHEN ARE YOU RE-STOCKING ON A PARTICULAR ITEM?

Please sign up to our FASSONA newsletter & social media accounts, where we will post updates in regards to any re-stock and new releases. If you require any further information please send an email to fassonashoes@gmail.com.

CAN I GET A REFUND OR MAKE AN EXCHANGE? 
All Sales are final. Unfortunately, we cannot offer you an exchange or store-credit. We recommend you carefully review your order prior to finalising your purchase. 

CAN I BECOME A BRAND AMBASSADOR FOR FASSONA SHOES & ACCESSORIES?
For any brand ambassador enquires please send an email or message one of our social media accounts.

WHOLESALE / STOCKISTS
If you wish to stock any FASSONA product please send any inquiries to fassonashoes@gmail.com or to one of our social media accounts.


SHIPPING

DO YOU SHIP INTERNATIONALLY?

Yes, we are able to ship internationally. If an item is available for international shipping, your country will be available to select upon checkout.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our leathers and goods are a piece of art.  Your item will come straight out of our factory in Spain. After we receive your payment, we will send an immediate request to our factory and your leather goods will be processed and crafted exclusively for you. Our artisan craftsmen and women will work on your shoes for 4-5 business weeks on footwear and 5-6 business weeks on bags.  We like to involve the client in the shoe-making process and will send you emails with the timeline of the process. You can always email us at fassonashoes@gmail.com and we will update you on your order. 
SHOES AND SIZING 

WHAT IS MY FASSONA SHOE SIZE?

Our shoes are made true to size. For example, if you typically wear a size UK 10, you can order a size 10 in FASSONA shoes.  We always recommend checking our sizing chart to verify your size.  If you have any specific questions, feel free to email our team at fassonashoes@gmail.com. We are happy to help! 

WHERE ARE FASSONA SHOES MADE? 
Our shoes are handcrafted in our factory in Spain. Our artisans are amongst the most skilled in the world and this quality is reflected in all our products.